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Outsourcing & Offshoring Services

Customer Experience

Riyo Services provides Omnichannel solutions for all stages of the customer experience including:

  • Product and Services Inquires
  • General Inquires
  • Billing Inquires
  • Complaint handling
  • Sales Support
  • 24/7 Emergency Support

Technical Support

We offer technical support at multiple tiers such as:

  • Tier 1 – Basic help desk resolution and service desk delivery.
  • Tier 2 – In-depth technical support and provide solutions for problems.
  • Tier 3 – Highest technical resources available for problem resolution or new feature creation.

Telesales

We offer revenue generation services with existing customer’s through:

  • Inbound Calls

  • Outbound Calls

Social Media, Chat and Email

The integrated Omnichannel CX management Solutions For the Social Media Management technology give our clients the option to outsource their work with renowned technologies that give a deep analysis of their customers on social media conversations across multiple platforms including:

  • Facebook
  • Twitter
  • Instagram
  • LinkedIn

Back-Office Services

  • Order Management
  • Case Management
  • Billing
  • Data Entry
  • Verification system

HR Outsourcing

  • Recruiting
  • Payroll Management
  • Staff Outsourcing

Training Delivery

Riyo Services design and deliver contact center learning and development programs for our clients and partners.

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